Do I have access to other products not listed onsite?
No, we list all of our available product on the website.
Can I place a custom or personalized order?
No, unfortunately, we cannot produce custom orders.
Why are there limited quantities of fabric?
Our inventory features a constantly changing selection and pieces are added every day. However, we only list the product in the quantities that are available.
What are the sizing details for fabrics and trims?
All fabrics and trims are cut to your requested length by the yard, 1 yard minimum. We do not cut half-yard sizes, only lengths in 1-yard increments will be accepted.
A quantity of 1 is equal to 1 yard. If you select a quantity of 10, you are ordering a continuous length of 10 yards. The price shown is per yard.
Can I purchase a fabric or pillow sample?
You can purchase fabric samples here. When ordering a sample, you must include the name of the fabric in the order notes section. Add a note to your order by clicking the shopping cart in the upper-right corner, then pasting the fabric name in the box at the bottom of the page.
If you forget to add a note during checkout, please contact us so we can get you the correct swatch in a timely manner.
Unfortunately, samples are not available for pillows, we can only provide fabric samples.
Why is the fabric content missing for certain listings?
Our products are factory-second luxury goods from our partners, and we do not always receive the fabric information.
Please note: Fabric may be rolled right side up or down, or even reversible. Please remember to inspect both sides of the fabric upon arrival.
You can certainly purchase a sample of any of our fabrics that are listed on our website so that you may see and feel it yourself here. If you do decide to purchase a sample, you must add the fabric name into the notes section before checking out.
What are your operating hours?
Our team is on-site fulfilling orders Monday through Friday, from 8 AM to 4:30 PM EST. We will answer any messages received after-hours as soon as they are seen.
Do you accept returns, exchanges, or cancellations?
We only accept returns for pillow covers and inserts, and we will only accept the return within 14 days of delivery. The item(s) must be shipped back within 30 days. We do not accept exchanges or cancellations. You are responsible for return shipping costs. If the item is not returned in its original condition, you will be responsible for any loss in value.
Unfortunately, we cannot accept returns for fabrics or trims since the yardage has already been cut to your requested length. If you would like to see the fabric prior to ordering, fabric samples are available for purchase here.
Returns should be sent to:
Plankroad Home Decor
Attn: Customer Service
4201 W. Belmont Ave
Chicago, IL 60641