We do not accept exchanges or cancellations.
We only accept returns for pillow covers and inserts, and we will only accept the return within 14 days of delivery.
The item(s) must be shipped back within 30 days. You are responsible for return shipping costs. If the item is not returned in its original condition, you will be responsible for any loss in value.
Unfortunately, we cannot accept returns of fabrics or trims since the yardage has already been cut to your requested length. If you would like to see the fabric prior to ordering, fabric samples are available for purchase here.
All plankroad.com purchases (cut yardage of fabric and trim excluded) are eligible for returns by mail within 60 days of purchase. Return shipping is not covered by Plankroad Home Decor.
Please ship all returns to:
Plankroad Home Decor
4201 West Belmont Ave. Chicago, IL 60641
Please include a valid proof of purchase with the original order number. Once your return has been processed, you will receive an email confirmation. Refunds will be made to the original payment method, please allow up to 10 business days for the transaction to appear.
Please note: Items purchased online must be returned by mail.
Our Chicago outlet store is unable to issue a refund for any online purchases.